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PowerDNS Support Engineer (m/f/d)

in France, Germany, Italy, Netherlands, or Spain

Why PowerDNS

PowerDNS has been a leading provider of secure open-source and commercial DNS software since 2001. We equip large-scale DNS service providers – including mobile and fixed-line broadband operators, hosting and cloud service providers, security solutions, and enterprises – with fast, reliable and secure DNS.

PowerDNS consists of a unique team of highly talented individuals with diverse interests yet a shared goal: to write, deploy, automate, and support outstanding software. We believe in providing an exceptional working environment and hope, in return, to inspire some of your best work.

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Your role

We are looking for a dedicated Support Engineer (m/f/d) to help us provide exceptional support and service to our customers. This role involves managing incidents, handling support tickets, delivering regular reports, and participating in the 24/7-hour on-duty rotation alongside other PowerDNS engineers. You will have end-to-end responsibility for support tickets, from the time the issue is created to the full resolution.

In addition to core support responsibilities, we need you to also to think beyond core support tasks and contribute to other technical areas during available time. These contributions may include project delivery, project management, or presales activities, depending on the individual's skills and expertise, as well as the workload of colleagues.

As you will be supporting our European customers, we are looking for somebody located in France, Germany, Italy, Netherlands, or Spain.

Your profile
  • Knowledge and experience with DNS technologies; familiarity with PowerDNS software is a bonus.
  • Knowledge and experience with networking protocols, including TCP, UDP, IPv4, IPv6, DNS, HTTPS, BGP, and Anycast.
  • Proficiency in Linux systems and networking, with hands-on experience.
  • Practical experience with Ansible.
  • Knowledge and experience with containers, Kubernetes, and other virtualization and orchestration technologies.
  • Prior experience in technical support or project delivery within the telecom and ISP industry is a plus.
  • Ability to work effectively in a fast-paced environment and manage customer escalations according to agreed SLAs.
  • Proficient verbal and written communication skills in English.
  • Strong interpersonal skills and excellent communication abilities.
  • Customer-focused with a service-oriented mindset.
  • Strong problem-solving skills and a passion for technology.
  • Ability to collaborate effectively within a team.
  • Flexibility and adaptability to evolving needs, with a willingness to cover multiple roles as necessary.
What we offer
  • International Environment: A trusting, multicultural, and international setting where everyone is valued as an individual.
  • Flexible Working: Freedom to work from anywhere—your choice.
  • Company Pension Plan: Secure your future with a company pension plan that exceeds standard contributions.
  • E-Bike Leasing: Cycling enthusiast? We offer an affordable e-bike leasing program.
  • Fitness Support: Access to various sports facilities and gym memberships to help you stay fit.
  • Digital Meal Vouchers: An easy opt-in program for tax-saving meal vouchers while you work.
  • Personal Development: Opportunities for both personal and professional growth through training and conference attendance.
  • Company Events: Enjoy regular and engaging company or team events that are always something to look forward to.
  • The Latest Hardware: Regardless of your preferred operating system, we provide the latest hardware to support your work.

Please note that some of the benefits might not be available in all countries.

Sounds Interesting?

Send us your questions to careers@powerdns.com or apply with your CV. We look forward to talking with you!